If you become ill or injured while travelling abroad, the help you need will depend on how serious your condition is.
Medical emergency: Seek immediate local medical assistance and contact our 24/7 Emergency Medical Assistance Service.
Minor illness or injury: You may be able to use our free DrPlease! Teledoctor service or visit a local doctor.
If you experience a serious illness or injury:
Seek immediate medical attention. Contact the local emergency services if urgent treatment is needed.
Contact our Emergency Medical Assistance Service as soon as possible.
Follow the assistance team's guidance about treatment, hospital admission and any necessary arrangements.
Keep your medical reports and receipts for any subsequent insurance claim.
You should contact the Emergency Medical Assistance Service as soon as possible if you:
Are admitted to hospital.
Require significant medical treatment.
May need to return home early because of a medical emergency.
May require medical repatriation to the UK.
Telephone: +44 (0)330 123 2370
Availability: 24 hours a day, 365 days a year.
The assistance team can provide guidance about your medical emergency and help coordinate medically necessary treatment or repatriation arrangements, subject to your policy.
Important: Do not delay urgent medical treatment while attempting to contact your insurer.
Where possible, have the following information available:
Your full name and address.
Your contact telephone number abroad.
Your policy number, shown on your policy schedule.
Your GP's name, address and telephone number.
Details of your illness or injury and your current location.
If you're unable to call yourself, someone acting on your behalf can contact the assistance team.
You should still seek assistance if you don't have all these details immediately available.
For less serious medical problems, you may be able to use DrPlease!, the Teledoctor service included with your CoverForYou travel insurance.
DrPlease! provides access to English-speaking medical professionals without needing to leave your accommodation.
The service provides:
24/7 availability: Access to medical consultations at any time.
Phone or video appointments: Speak with a doctor remotely.
English-speaking doctors: Consultations are provided in English.
No additional consultation charge: The service is included with your policy.
Prescriptions where appropriate: The doctor may be able to issue a prescription that can be used locally, depending on your circumstances.
DrPlease! is intended for minor illnesses or injuries. It should not be used instead of emergency medical services for serious or life-threatening conditions.
Sign in to your CoverForYou Customer Zone.
Go to Your Policies.
Select More next to the relevant policy.
Choose Speak with a Doctor.
Confirm that you're currently travelling outside the United Kingdom.
Make a note of your access code and select the insured traveller who needs assistance.
You'll be transferred to the DrPlease! platform, where you can request a phone or video consultation.
You can use the service as often as reasonably required during your trip.
Find out more about our free Teledoctor service
If an in-person appointment is necessary, your policy may cover eligible emergency medical expenses resulting from an unforeseen illness, injury or accident abroad.
This can include necessary treatment from a local doctor, subject to your policy's terms and conditions.
Keep copies of your medical reports, prescriptions, invoices and receipts.
If your condition is serious or requires hospital admission, contact the Emergency Medical Assistance Service as soon as possible.
If you've received medical treatment abroad, you may need to submit supporting evidence when making a claim.
What Documents Do I Need for an Emergency Medical or Repatriation Claim?
You can also find contact information and claims guidance on our Travel Insurance Claims page.
Important: All cover is subject to the policy terms, conditions, exclusions, cover limits and any applicable excess.
