Help center

Understanding Your Cover

Understand what your travel insurance covers, including benefits, exclusions, optional upgrades and important policy definitions.

Find out who can buy travel insurance, how to choose the right policy and what information you need before purchasing.

Get help changing your policy, updating medical details, accessing documents, cancelling cover and understanding refunds.

Find out how Annual Multi-Trip renewals work, including automatic renewal, payments and changes to your cover.

Find out how to make a travel insurance claim, provide supporting documents and access emergency medical assistance abroad.

Get practical help while travelling, including using TravelMate, accessing digital services and understanding healthcare arrangements abroad.

Find guidance about flight disruption, missed departures, cancellations, natural disasters and major incidents affecting travel.