How do I get medical help while abroad?
The right service depends on whether you have a medical emergency or need help with a minor medical problem.
Medical emergencies
If you have a medical emergency abroad, contact the local emergency services first where necessary.
You should then contact our Emergency Medical Assistance Service:
Telephone: +44 (0)330 123 2370
When calling, select option 1 to be transferred to the emergency medical team.
You should contact the Emergency Medical Assistance Service as soon as possible if you:
Are admitted to hospital.
Require significant medical treatment.
May need to cut your trip short for medical reasons.
May require repatriation back to the UK.
Minor medical problems – DrPlease!
For minor illnesses or injuries that do not require emergency assistance, you can use our DrPlease! Teledoctor service while travelling abroad.
DrPlease! is:
Available 24 hours a day, 7 days a week.
Provided in English.
Available by phone or video appointment.
Accessible from your accommodation while abroad.
Available to insured travellers at no additional cost.
Where appropriate, the doctor may also be able to issue a prescription that can be used locally.
How to access DrPlease!
Sign in and go to Your Policies.
Select More next to the relevant policy.
Select Speak with a Doctor.
Confirm that you are currently travelling outside the United Kingdom.
Make a note of your access code and select the insured traveller who needs medical assistance.
You will be transferred to the DrPlease! platform, where you can request a phone or video consultation.
You can use the DrPlease! service as often as reasonably required while you are travelling.
What if I need to see a doctor in person?
Sometimes an in-person appointment may be necessary.
Your policy can cover necessary emergency medical expenses incurred abroad as a result of an unforeseen accident, illness or disease, subject to the terms and conditions of your policy.
Important: All cover is subject to the policy terms, conditions, exclusions, cover limits and any applicable excess.