Most travel insurance claims are reviewed within 2 to 4 weeks, although some may take longer depending on the circumstances and the information needed to assess the claim.
This is an estimated review timeframe, not a guaranteed date for a claim decision or payment.
Why might my claim take longer?
Some claims require additional investigation or supporting information before a decision can be made.
For example, the claims team may need:
Additional receipts or proof of payment.
Medical reports or supporting documentation.
Confirmation of refunds or compensation from travel providers.
Further information about the circumstances of your claim.
Providing the requested information promptly can help prevent unnecessary delays.
What should I do if my claim has been outstanding for more than 6 weeks?
If your claim has been outstanding for more than 6 weeks, please contact us so we can investigate the reason for the delay.
You can also contact the claims team directly to request an update.
For general travel insurance claims, you can contact Inter Partner Assistance:
Telephone: 0330 123 3315
Opening hours: Monday to Friday, 9:00am to 5:00pm, excluding bank holidays.
If you've made a gadget insurance claim, the claims provider may be different.
Find the correct claims team for your policy
How can I check the progress of my claim?
If you've already submitted a claim and would like an update, contact the claims team handling your case.
Have your policy number and claim reference, if available, ready so they can locate your claim.
If you haven't submitted your claim yet, see our guide:
How Do I Make a Travel Insurance Claim?
Important: All cover is subject to the policy terms, conditions, exclusions, cover limits and any applicable excess.