Medical and Other Emergencies

For more minor injuries, your policy covers the costs (by reclaim) of seeing a local private doctor. While sometimes seeing a doctor in person is required in many cases it's more convenient to speak to a Teledoctor.

Our Teledoctor service is available 24x7, in english, from the comfort of your hotel and it's totally free. In most cases they'll be able to issue you a prescription you can use locally if needed. For more information on our Teledoctor service please click here.

For major medical emergencies the Medical Emergency Assistance Company will provide immediate help if you are ill, injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year.

Telephone: +44 (0)330 123 2370

Please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:

Your name and address;
Your contact phone number abroad;
Your policy number shown on your policy schedule; and
The name, address and contact phone number of your GP.