Every person insured under a CoverForYou Single Trip or Annual Multi-Trip policy is entitled to a free 1GB travel eSIM, helping you stay connected abroad without using your usual mobile roaming allowance.
Provided by Kolet, your eSIM:
Includes 1GB of mobile data per insured person.
Can be used in 145 countries.
Is valid for 12 months from the date of issue.
Lets you keep your usual mobile number and physical SIM.
Supports personal hotspots, so you can share your data with other devices.
An eSIM is a digital SIM that works directly on compatible smartphones, so there's no need to insert or replace a physical SIM.
Follow these steps to get your eSIM ready for your trip:
Claim your eSIM – Visit Manage Your eSIM under Additional Policy Benefits and select the country or region where you'll be travelling.
Download the Kolet app – Available on the Apple App Store or Google Play.
Create an account or sign in – Use the same email address your eSIM was issued to. For the main policyholder, this is normally the email address on your policy.
Install your eSIM – Follow the instructions in the Kolet app to install it on your phone.
Activate your mobile data abroad – When you arrive at your destination, follow Kolet's instructions to use your eSIM for mobile data.
Good to know: If your policy covers a single country or Europe, the main policyholder's eSIM may already have been issued. If so, you can go straight to the Kolet app and sign in using your policy email address.
We recommend installing your eSIM before you travel, while you have a reliable internet connection.
Every insured person is entitled to their own free 1GB eSIM, not just the main policyholder.
To request an eSIM for another traveller:
Open your eSIM management page using the link in your email, or sign in to your Customer Zone.
Select Manage Your Policy → Manage Your eSIM.
Choose Request another eSIM.
Enter the email address of the person who will use the eSIM.
Ask them to download the Kolet app and sign in using that same email address.
Their free 1GB data allowance should appear in the Kolet app once they have signed in.
Important: Each traveller must use the email address associated with their own eSIM to access their data allowance.
You can purchase additional mobile data directly through the Kolet app whenever you need it.
If you're a CoverForYou Plus member, you'll also receive a loyalty discount on data top-ups:
Membership level | Top-up discount |
|---|---|
Bronze | 10% |
Silver | 12% |
Gold | 15% |
You can also receive 20% off your next top-up when you renew your policy or purchase an additional policy.
The right team depends on what you need assistance with.
If you're having trouble claiming or issuing your eSIM through your policy, contact our customer support team by live chat, email or telephone.
For help with any of the following, contact Kolet directly:
Installing or activating your eSIM.
Problems with mobile data or connectivity.
Checking your remaining data allowance.
Purchasing additional data or managing top-ups.
Using the Kolet app.
Visit Kolet's Help Centre – Live chat support is also available.
Before you travel: Check that your phone supports eSIM technology and is network-unlocked. Install your eSIM while connected to Wi-Fi, and follow the Kolet app's instructions when you arrive at your destination.
Please note: Your free 1GB allowance is mobile data only. Your usual mobile provider's charges may still apply if you use your regular SIM for calls, texts or data abroad.
