How to Update Your Medical Declaration?
If you need to update the medical conditions on your travel insurance policy, you will need to contact our Customer Service team. Our telephone number is 0203 137 8981
Our Opening Hours
Monday to Friday: 09:00 to 17:00 (5:00 PM)
Exclusions: Closed on UK bank holidays
If Your Condition Was Diagnosed AFTER Buying Your Policy
As long as you were not under investigation or awaiting a diagnosis before your policy was issued, new conditions can be added based on your policy type:
Single Trip & Backpacking Policies: Added free of charge until your policy expiry date.
Annual Multi-Trip Policies: Added free of charge until your upcoming renewal date. At renewal, you will need to re-screen all conditions as it becomes a new contract.
If You Missed a Condition BEFORE Buying Your Policy
An additional premium may apply to cover the condition.
Our team will need to take you through a medical screening to determine if cover can be extended.
Important Note on Pre-Existing Investigations
If you were undergoing medical investigations prior to buying your policy and still do not have a confirmed diagnosis, our policies are not suitable for your needs.
In these circumstances, we may unfortunately need to cancel your policy.