Managing Your Policy

Get help changing your policy, updating medical details, accessing documents, cancelling cover and understanding refunds.

How Long Does a Policy Cancellation Refund Take?

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Policy Changes & Extensions

Can I Change the Dates on My Travel Insurance Policy?

Will My Policy Automatically Extend If I’m Delayed Abroad?

Can I Postpone or Extend My Annual Multi-Trip Policy?

How Do I Cancel My Travel Insurance Policy and What Refund Will I Receive?

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Changes in Health After Purchase

What Should I Do If My Health Changes After Buying Travel Insurance?

What Happens If I Develop New Symptoms After Buying My Policy?

What Should I Do If I Forgot to Declare a Medical Condition?

What Happens If My Health Changes or I’m Added to a Waiting List After Buying My Policy?

What Happens If I Don’t Complete an Online Medical Declaration Update?

What Happens If I Receive a Terminal Diagnosis After Buying My Policy?

Am I Covered If I Book a Trip After a Close Family Member Is Diagnosed With an Illness?

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Policy Documents & Account Help

How Do I Make Sure CoverForYou Emails Reach My Inbox?

How Do I Access My Policy Documents and Certificate?

How Do I Update My Personal Details?