How do I make a claim?

The quickest way to make a claim for anything other than a medical emergency is online. Please be aware that in all cases you should attempt to obtain a refund or voucher from your travel provider prior to making a claim. If you are concerned about the requirement to notify us as soon as possible of a loss, please be assured that you do not need to make a claim until such point as your travel provider has formally, in writing, denied your request.

To make a claim online: Enter your Customer Zone and click 'Make a Claim.' Please note for your security you will need to enter your postcode to verify your identity.

If you need to contact us in a medical emergency or if you would prefer to make a claim via phone or post, please click here for more information.