How long does it take to review a claim?
In most cases, you should expect the claims team to review your claim within 2 to 4 weeks.
Some claims may take longer, depending on the circumstances and the information required to assess them.
What should I do if my claim is taking longer than expected?
If your claim has been outstanding for more than 6 weeks, please contact us so we can investigate the reason for the delay.
Important: All cover is subject to the policy terms, conditions, exclusions, cover limits and any applicable excess.