What does standard Missed Departure cover include?
Missed Departure cover can apply if you fail to arrive at your departure point in time to board your booked public transport because of:
Failure of other public transport.
An accident involving the vehicle you are travelling in.
Breakdown of the vehicle you are travelling in.
An accident, breakdown or unexpected traffic incident causing an unexpected delay.
A strike.
Adverse weather conditions.
If your claim is covered, we can pay up to the amount shown in your Table of Benefits for reasonable additional:
Room-only accommodation.
Economy-class public transport.
These costs are intended to allow you to continue your trip.
There is no Missed Departure cover where the missed departure is caused by:
Terrorism.
War.
A pandemic.
Regional quarantine.
What is Extended Missed Departure cover?
Extended Missed Departure only applies if you have purchased the optional Travel Disruption Cover.
It can apply if you are involuntarily denied boarding and no suitable alternative is offered within the timeframe shown in your Table of Benefits.
The policy can then cover reasonable additional:
Room-only accommodation.
Economy-class public transport.
up to the applicable limit, so that you can continue your trip.
What do I need to do?
You must:
Seek any available compensation, assistance or refund from your travel provider.
Use any applicable passenger rights where relevant.
Allow enough time to reach the departure point and check in for your journey.
Important: All cover is subject to the policy terms, conditions, exclusions, cover limits and any applicable excess.