Where can I find advice about a major travel incident?
If you have been affected by a major incident that is also impacting a large number of our customers, we may publish a dedicated Advice Document.
This can include events such as:
Earthquakes, hurricanes or other severe weather.
Strikes or industrial action.
Airline disruption.
Major airport disruption.
Other widespread travel incidents.
What are Advice Documents for?
Our Advice Documents explain how your travel insurance policy may respond to a specific incident and what steps you may need to take.
They are designed to give you clear information quickly, particularly during periods when our contact centre may be experiencing a high volume of enquiries.
You can view the latest guidance on our:
Important: All cover is subject to the policy terms, conditions, exclusions, cover limits and any applicable excess.