How long does a policy cancellation refund take?
Once your CoverForYou policy cancellation has been approved, we'll arrange any refund you're entitled to as quickly as possible.
Refunds will usually reach your bank account within 3–5 working days after the refund has been processed.
How long does the refund process take?
There are two stages.
1. Cancellation processing
We aim to process your cancellation request within 2 working days of receiving it.
Once the cancellation has been approved and processed, any applicable refund will be arranged.
2. Bank processing
After we have processed your refund, your bank or payment provider will normally take 3–5 working days to return the money to your account.
The exact timing can vary depending on your bank or payment provider.
Can a refund take longer?
Yes.
In some cases, it can take up to 10 working days for the refund to appear in your account.
Delays can be caused by factors such as:
Bank processing times.
Weekends.
UK bank holidays.
What if I haven't received my refund?
If your refund has not appeared after 10 working days from the date it was processed, please contact CoverForYou so we can investigate.
Am I always entitled to a refund when I cancel?
No.
Whether a refund is due depends on the cancellation terms that apply to your policy.
For example, refund eligibility can depend on factors such as:
The type of policy.
When you cancel.
Whether you have already travelled.
Whether a claim has been made.
Whether you intend to make a claim.
Your policy wording explains the cancellation terms that apply to your cover.
Important: All cover is subject to the policy terms, conditions, exclusions, cover limits and any applicable excess.