Once your CoverForYou policy cancellation has been approved, we'll arrange for any refund you're entitled to to be processed as quickly as possible.
Refunds typically reach your bank account within 3–5 working days after processing, although this can occasionally take longer.
How long does the refund process take?
There are two stages to the refund process:
1. Cancellation Processing – Up to 2 Working Days
We aim to process your cancellation request within 2 working days of receiving it.
Once your cancellation has been approved and processed, any applicable refund will be arranged.
2. Bank Processing – Usually 3–5 Working Days
After we've processed your refund, your bank will normally take 3–5 working days to return the money to your account.
The exact timing depends on your bank or payment provider.
Can my refund take longer?
Yes. In some cases, it can take up to 10 working days for your refund to appear.
Delays may occur because of:
Bank holidays: These can affect payment processing times.
Bank processing: Some banks take longer than others to process refunds.
Working days generally exclude weekends and UK bank holidays.
What if I haven't received my refund?
If your refund hasn't appeared after 10 working days from the date it was processed, please contact our customer service team so we can look into it.
Please note: Refunds are subject to your policy's cancellation terms and conditions. The timescales above apply to refunds that have been approved and do not guarantee that a cancellation request will qualify for a refund.